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Thank you for shopping with Akalā. Each piece is thoughtfully handcrafted with care.
Please read our policy carefully before making a purchase.

Returns

We accept returns within 14 days of delivery only if the item is defective or damaged upon arrival.
• Items must be unused, unworn, and in their original condition
• Requests made after 14 days will not be accepted, even if the item is unused
• Items that have been kept beyond 14 days are considered to have had sufficient time for inspection

To request a return, please contact us within 14 days with:
• Your order number
• A clear photo and description of the issue

Exchanges

We do not offer exchanges unless the item is defective.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:
• Custom or made-to-order pieces
• Sale or discounted items
• Items damaged due to wear, misuse, or improper care

Shipping
• Customers are responsible for return shipping costs unless the item is confirmed defective
• Original shipping fees are non-refundable
• We recommend using a trackable shipping service, as we are not responsible for lost return packages

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection.
Approved refunds will be issued to the original payment method within a few business days.